Delta CEO speaks

I don’t like watching video, I prefer reading.

But somebody recommended watching this. Delta Airlines CEO Ed Bastian talking about Microsoft and CrowdStrike. Yes, the commentary has been done to death at this stage. But everybody in Technology should listen to this. This is a MAJOR customer who’s had enough. Sure there’s recent issue passion in the mix, I’d be mad, but this is a build up. He alludes to it.

Delta Air Lines CEO on CrowdStrike outage: Cost us half a billion dollars in five days

Delta Air Lines CEO Ed Bastian joins ‘Squawk Box’ to discuss the fallout from the CrowdStrike-Microsoft outage earlier this month, lessons learned from the incident, what the proper compensation should be, state of the airline industry, and more.

CNBC

“We have issues regularly in this space”

Straw that broke the camels back situation. There’s too much tunnel vision in the industry. Growth and valuation at all cost. He’s speaks of that. Of course add ‘Chase the next cool thing’ to that now.

Customer satisfaction? Wrap it up in ‘Shared responsibility’. Customer needs? Oh we’ll let them know what that is. Because we know better, which is why we’ll spend 70% of our funding on a domain name kind of thing

‘Friend’ CEO spent most of the company’s money buying Friend.com.

As David Pierce wrote about the Friend AI gadget and company CEO Avi Schiffman: Apparently, he’s serious. 404 Media reports he spent $1.8 million on the domain after raising about $2.5 million. Schiffman said, “People just don’t get consumer, I view this as saving money. Much less money needs to be spent on marketing, it’s a one time thing.”

The Verge

Or even saying out loud that you think a subscription fee for a mouse might be a good idea

Logitech CEO Wants to Sell You a Subscription-Based ‘Forever Mouse’

Logitech CEO lays out the potential future of the mouse and keyboard. Logitech is working on a forever mouse that has a subscription-based model.

GizmodoSherri L Smith

Things have to change I think. More focus on the customer success folk than the mad product crowd.