Actually leaving customers behind

I don’t have any in depth knowledge of SAP. Experience in CRM more than ERP - so the ‘fun’ of linking things together.

But this was an interesting article to read. SAP CEO Klein telling a German User Group (those On-prem annoyed about not getting new innovations) that they would be forced to move to the SAP Cloud if they wanted it because:

No customer left behind, SAP’s Klein tells angry DSAG users

Data quality, system complexity and SAP’s future rely on cloud adoption, CEO relays to German-speaking user group

The RegisterLindsay Clark

“Klein maintained that so-called ‘strategic’ innovation, such as the introduction of generative AI into enterprise systems, could only be achieved in the cloud. He argued that SAP could only produce generative AI tools from aggregated customer data in a standardized model, not from different versions of on-premises systems with siloed data.”

A couple of (many) reasons you migrate to the Cloud: you aren’t worried about latency and you want to easily scale applications. Of course you have to worry about data governance and security afterwards. And make sure you have a robust network.

SAP (to me) seems to be big in Manufacturing. Workloads are well known and planned there.

I can see the anger and risk to trust. “Move to our Cloud if you want the new stuff, because we need access to your data” doesn’t come across well. It seems a ‘You’ problem rather than ‘Me’ problem for Customers.

Maybe they could migrate to Oracle…oh.